FAQ
1. Was there an accident?
No. The deviations were only discovered during follow-up tests.
2. Where can I find the batch number?
The batch number is incorporated into the energy absorber’s product identifier. This can be found below the VCR flap on the energy absorber’s green pocket and appears in the following format: Y-2024-0364…
3. Can I perform the safety check myself?
No. All lanyards must be sent to EDELRID for checking.
4. How does EDELRID check the lanyards?
EDELRID has developed a test procedure that makes it possible to safety check lanyards for deviations without damaging them.
5. How long will it take to get my lanyard back?
A maximum of 14 days from the date of return.
6. Who pays the shipping costs?
EDELRID will assume all costs incurred. Further details on the returns process can be found above in the official product recall document.
7. How can I tell if my lanyard is not affected and has already been checked?
The product recall document describes embossing on the plastic shells of the swivel joints, which acts as a quick visual indication of whether a lanyard has already been checked. If lanyards have been returned in their original packaging, in addition to the embossing on one of the plastic shells, a green adhesive dot will also have been attached to the back of the packaging.
8. What can happen if I do not return my lanyard for safety checking?
EDELRID cannot currently guarantee the safety of the lanyards that have been supplied. lanyard that has not been checked could potentially cause a fatal fall. ALL lanyards must therefore be checked.
9. The parcel service provider’s shipment registration portal asks me for an order number. What should I enter?
Please enter any three-digit number of your choice.
10. The shipment registration portal asks me for a return reason. What should I select?
Please select ‘Do not specify a reason’ from the menu.