All private owners of a via ferrata set affected by the recall that is less than seven years old are requested to return it immediately either to directly to EDELRID or to a specialist retailer for forwarding to EDELRID. In return, you will receive a CABLE LITE 2.2 via ferrata set as a replacement. This set conforms to the latest requirements of the German Alpine Club (DAV) Safety Commission and the certification bodies. In addition, there is also the option to upgrade to a more expensive model from this new generation for a surcharge.
Via ferrata sets older than seven years have reached their maximum service life and must no longer be used. These older sets should be withdrawn from use – regardless of model and design type. EDELRID urgently requests that these older sets are destroyed. EDELRID assumes no responsibility for products that have exceeded their maximum service life.
EDELRID wants to ensure that these older sets are no longer in use. We are therefore offering owners of an older via ferrata set from 2005 or earlier the opportunity to trade in their old set for a new EDELRID via ferrata set at a special price.
For more information concerning the reshipment, the replacement or the special price offer for old sets (older than 2005) please consult our attached Frequently Asked Questions (FAQ).
Distributors and operators of rental pools are urgently requested to collect all via ferrata sets affected by the recall. They should be securely stored to ensure that they can no longer be used. We ask you to immediately return these via ferrata sets to us. For details of shipment processing, see the attached information. Details concerning reshipment are attached.
Retailers are requested to collect all new sets affected by the recall and send them separately to EDELRID. You will receive information regarding returned merchandise from consumers from our sales department or distribution agents
If you are in possession of an affected via Ferrata Set, you have the following options to return it:
Reshipment to the EDELRID customer support:
For customers: Please send your shimpment directly to EDELRID
EDELRID GmbH & Co KG
Achener Weg 66
88316 Isny im Allgäu
The new generation of via ferrata sets with a tape energy absorber are not affected by the recall. Owners of a via ferrata set with a tape energy absorber purchased before August 2012 should observe the recall notice of August 2012.
For questions regarding the recall, please contact us:
Email: [email protected]
Tel.: +49 (0)7562 981-0 (Monday to Friday, 08.00 -17.00)
Your EDELRID team, 25.02.2013
EDELRID GmbH & Co. KG, Achener Weg 66, 88316 Isny, Germany
THE FOLLOWING VIA FERRATA SETS WITH A ROPE BRAKE ARE AFFECTED BY THE RECALL