VELCROS: As a few TALON models had defects in the quality of the velcro on the fixing of the padding and the binding, we offer all our customers to exchange the velcro straps just as a precaution. A defective velcro does not indicate a serious risk for the user.
DAMAGED PLASTIC SHELL: In four cases worldwide, damages on the plastic cuff of the TALON tree climbing gaffs occurred. As the reason for the damages has not been definitely identified yet, we request all TALON owners to check their tree climbing gaffs for possible damages and offer you a free exchange against a new, reinforced plastic cuff. Play it safe: Get the plastic cuff of your TALON tree climbing gaffs replaced anyway – it's free.
In order to answer your issues arising, we did not only prepare the enclosed FAQ info sheet for you. We also provide you and end customers with the opportunity to directly get in touch with our experts in the TALON Service Facebook Group.