1. Can such a defect occur later during use?
No. The steel used is extremely tough; after the manufacturing process, the structure cannot be altered by mechanical influences.
2. Is the MICRO JUL also affected?
No. MICRO JUL, MEGA JUL SPORT, JUL2, and GIGA JUL are not affected.
3. Was there an accident?
No. The devices were discovered during inspections.
4. If I am unable to perform the safety check or if I am uncertain, can I send my MEGA JUL to EDELRID for inspection?
Yes, in case of uncertainty a MEGA JUL can be returned for inspection. Please contact our customer service team in such cases: [email protected].
5. What do I need to do if I find a defect with my MEGA JUL?
Please contact our customer service team via email: [email protected]. You will receive a return slip that you can use to return your MEGA JUL to us for inspection free of charge. If your device is defective, we will replace it free of charge.