UPDATE: Precautionary call for safety check of the EDELRID MEGA JUL

Isny, 01/02/2024

EDELRID is now calling on every owner of a MEGA JUL, regardless of the batch, to visually inspect the device for any abnormalities.

Isny, 01/02/2024

EDELRID is now calling on every owner of a MEGA JUL, regardless of the batch, to visually …

Isny, 01/02/2024

EDELRID is now calling on every owner of a MEGA JUL, regardless of the batch, to visually inspect the device for any abnormalities.

Background

As a result of our precautionary call for a safety check in this matter published on 14.11.2023, a further device was identified with a defect in the follower‘s loop, which does not originate from batch 04/20.

Therefore, it cannot be ruled out that there may be other units from other batches with defects in circulation.

The defects are manufacturing imperfections that are easily detected by visual inspection, such as a crack. The changes in the metal structure are usually superficial but can also result in a reduction in strength.

Check

Please check your EDELRID MEGA JUL as follows:

Devices with comparable surface changes must not be used. If you discover a defect when checking your device, please contact our customer service team by e-mail: [email protected]. You will receive a return slip that you can use to return your MEGA JUL to us for inspection free of charge.

Devices that have a ridge or edge (manufacturing burr) at this location, as shown here, can still be used.

 

FAQ

1. Can such a defect occur later during use?

No. The steel used is extremely tough; after the manufacturing process, the structure cannot be altered by mechanical influences.

2. Is the MICRO JUL also affected?

No. MICRO JUL, MEGA JUL SPORT, JUL2, and GIGA JUL are not affected.

3. Was there an accident?

No. The devices were discovered during inspections.

4. If I am unable to perform the safety check or if I am uncertain, can I send my MEGA JUL to EDELRID for inspection?
Yes, in case of uncertainty a MEGA JUL can be returned for inspection. Please contact our customer service team in such cases: [email protected].

5. What do I need to do if I find a defect with my MEGA JUL?

Please contact our customer service team via email: [email protected]. You will receive a return slip that you can use to return your MEGA JUL to us for inspection free of charge. If your device is defective, we will replace it free of charge.